Home To Our Dear Customers and Friends,
We hope you are all well.
Over the past few weeks, we know that so many have faced the unthinkable. Both personally and professionally, changes to the home and work environments have been ever-changing and challenged. We have also faced uncertainty and had to adapt and make decisions we never imagined.
If you're familiar with our brand, you've seen our past collection drops. You may know that we collaborate to design and develop collections with many amazing and talented Influencers. Our business, like many, abruptly changed with
Covid-19, and we began playing out the scenarios for all the drops we had planned. We decided to take steps to ensure the collections for Spring and Summer could, in some form, still be shared. We worked together, and changed the designs a bit, made fewer pieces, looked at when and where the collections could drop, and tried to be mindful of the progressing situation. Knowing what was already dedicated, from the factory manufacturing the collections, to our designers and support teams and influencers. We determined going forward would support all those involved.
Through these uncertain times, I've seen incredible teamwork and thoughtful decisions being made. We've talked to many who are trying to stay positive yet also attentive to the needs of the community. This gives me hope for when this moment passes, and confidence for what is to come.
We pray for those affected by the challenging moment we face, and we want to pass along your support. For every item sold on our website, we are donating a mask (being made in a converted apparel factory) to the healthcare industry. We will continue to look for ways to give back during each launch and work together with others in the industry to come through this stronger. Click here to receive info on our donations, launches, and site wide sale discounts.
Thank you for your continued support!
With love and well wishes,
Suzie Turner, Founder
IS GIBSONLOOK E-COMMERCE STAYING OPEN?
We remain open 24-7 on our website, gibsonlook.com—our customer service team will respond to your emails within 24 hrs and are ready to help.
Email us at email@example.com.
SHOULD I EXPECT A DELAY WITH MY ORDER?
You may experience shipping delays, we have implemented a social distancing plan as a precaution for the teams in our distribution centers and this may temporarily slow down processing. We will do our best to communicate delays beyond 7 days. If you are experiencing delays beyond 10 days of order please email us at firstname.lastname@example.org
IF YOU ARE SHIPPING, DOES THIS MEAN YOUR SHIPPING FACILITIES ARE STILL OPEN? WHAT ARE YOU DOING TO KEEP DISTRIBUTION STAFF SAFE?
Our shipping facility is still open. In addition to following CDC guidelines and regular deep cleanings, our team is wiping down all high-touch surfaces throughout the day. For any team members who may be sick or feeling ill, we are encouraging them to stay home, and we are extending sick leave as applicable. Our teams are also wearing masks for protection.