Check out our self-service tools to get help faster
1. Start your return by clicking here returns.gibsonlook.com
2. Input your order number & the email address used for your purchase or your shipping zip code.
3. Add the items you want to return by clicking on the product. Eligible items will show as white and ineligible items will be greyed out.
4. Choose from an exchange, refund, or store credit. Simply follow each of the next steps as prompted to complete the returns process. A $7.95 shipping and handling charge will be applied and deducted from your refund amount. Exchanges and refunds for store credit are free of charge.
5. Print the shipping label provided. Place original packing slip inside the box and the shipping label on the outside of the box.
6. Return your item(s) along with the packing slip.
7. Once the return is received, we will refund the balance to your original payment method within 48-72hrs. You will be notified once this is complete via email.
Once the return is received, we will refund the balance to your original payment method within 48-72hrs.
We ship from Los Angeles, California, USA
Shipping is free (U.S. only). We ship via USPS.
We typically ship within 3-5 business days via USPS mail (1-3 business days delivery time).
We will do our best to communicate delays beyond 7 days. If you are experiencing delays beyond 10 days of order please email us at email@example.com
No. We cannot guarantee a delivery date at this time and ship only via USPS mail (1-3 business days delivery time).
Yes. International customers are responsible for shipping and return costs.
Enter the code in the discount code field in the payment section during the Checkout process. Discount codes are case sensitive.
We are usually unable to change items or cancel an order after you've placed it however please reach out to us at firstname.lastname@example.org and we’ll notify you as soon as possible if we’re able to make any changes.
We are open online 24/7 and have customer service standing by from 7:00am PST to 3:00pm PST. daily Mon-Fri. Please call (385) 800-8057 to speak to someone during these hours or email us at email@example.com.
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