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FREQUENTLY ASKED QUESTIONS
What is Gibsonlook’s Return and Exchange Policy?
How do I process a return?
When will I receive my refund?
How do I process an exchange?
Where do you ship from?
We ship from Los Angeles, California, USA
How do you ship and how much will it cost to ship my order?
Shipping is a flat(U.S. only). We ship via USPS priority mail.
Do you expedite shipping?
Do you ship internationally?
Yes. International customers are responsible for shipping and return costs.
How do I apply a discount code?
Enter the code in the discount code field in the payment section during the Checkout process. Discount codes are case sensitive.
I forgot to apply a discount code to my order
What if my item goes on sale after I buy it?
Can I cancel or change my order?
We are usually unable to change items or cancel an order after you've placed it however please reach out to us at firstname.lastname@example.org and we’ll notify you as soon as possible if we’re able to make any changes.